Old Dominion Insurance Agency, Inc., Verona, VA

About us
Established in 1984, Old Dominion Insurance Agency, Inc. has grown to a full service insurance agency. Currently serving the insurance needs of individuals, families, and business concerns in Staunton, Waynesboro, Stuarts Draft, Harrisonburg, Augusta County, Rockingham County and adjacent areas. Our office includes a state-of-the-art computer system for record keeping. In addition, we have 24-hour/7-day customer service.

How we are different
Listed below are several of the qualities that make our agency unique. Without these, most agencies are unable to fully protect their customers.

•Consistent customer service

Have you ever been surprised by your insurance agent because they didn't do what you expected, or you were never told what to expect at all? Our policy is “No Surprises.” From day one you will know exactly what to expect from us, and you will know everything you need to take care of your insurance needs quick & easy.

•Secure communication

The Gramm-Leach-Bliley Act was signed by former President Clinton in 1999 and made fully effective on July 1, 2001. GLBA requires financial institutions (including banks, brokerage firms, insurance companies, and tax preparation firms), as well as all of their business partners and contractors, to protect the private financial information that passes through their enterprises.

What does that mean for you? Consider emails as an example. Email is actually not a secure form of communication. That means that hackers and malicious programs can actually break into and read the content of your emails. Most insurance agencies have no problem sending sensitive data over email, including your social security number and other private information. This practice puts you at risk.

That is why we offer a secure online system for you to communicate with us. By using our site, we will not only keep your data secure but also help you work more efficiently.

This is just one example of how we will do whatever it takes to carefully protect your data. To learn more about the technology and procedures we have in place for your protection, simply contact us.

•On-line document storage

Wouldn't it be nice to have one consistent place to store all of your insurance documents, and wouldn't it nice to have access to it from anywhere? As a customer, all of your insurance transactions and documents are stored in your File Cabinet for quick and easy review.

•Written service agreement

Although surprises are great for birthdays, you don't want to be surprised when working with your insurance professional. This is why we provde you with a written agreement that clearly states:

•24/7 customer service

You expect friendly service from any business that you work with. We go beyond friendly employees to provide you with the service you need, when you need it.

We recognize that it can be a hassle to make a phone call every time you have a question about your insurance or need to make a change. Worse yet is sitting on hold or playing voicemail tag for days and weeks on end. That's why we have provided this easy-to-use website for all your insurance needs.

Never worry again about the status of your insurance. When you log in to this site, you will see the exact status of every request you have sent us. It is also a convenient place to keep all of your insurance documentation—no more paper clutter!

Stress-free and on your own schedule—that's an insurance experience we can all enjoy!

SEPERATION FROM THE REST:

•How you will report claims

•The best way to communicate with your Customer Service Representative
•What to do when you purchase a new car
•How to make changes to your policy
•How your insurance program will be reviewed and how often
•And much, much more

Please contact Old Dominion Insurance Agency, Inc. for more information!